Providing customer support and technical issue resolution via email, chat, social media and/or other online platforms.
To be able to handle email interactions while addressing frequent start and stops from incoming chats, social media interactions and other online platforms.
Identifying, correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console. - Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing
Must be fluent in conversational Japanese / Korean and English - Strong in both written and communicating (in order to liaise with the Japanese / Korean & English-speaking associates).
Excellent customer service quality.
Able to understand games from a gamer’s perspective and give in-advise gaming and PC/console troubleshooting support. - Ability to solve and analyse information accurately with appropriate
- Company Name: Manpower Business Solutions
- Registration No.:
- Address: Bangsar South
- Postcode: 59200, Kuala Lumpur
- State: Wilayah Persekutuan
- Tel: 01123309958
- Email: [email protected]
- Web Site: https://www.manpowergroup.com › contact-us › m
- Contact Person: Fadzli
- Position Level: Junior Executive
- Specialization: Customer Service
- Industry Type: Information Technology & Computing
- Vacancies: 2
- Closing Date: 2019-11-29
How to apply
Email [email protected] directly or call 01123309958 to apply for this job. Announce to them where you saw this posting.