Managed Support Engineer

SelangorContractRM 2,001 - RM 3,000

Job Details

• Monitor and manage the availability of managed virtual and physical servers through Pulseway’s Remote Monitoring and Management (RMM) system. • Provide instant technical support on technical issue detected in the Pulseway RMM system. • Provide remote diagnostic service to resolve the incident in the soonest time possible and within the agreed Service Level Agreement (SLA). • Take ownership of the detected technical incident. • Escalate the incident support to internal 1st level Support Engineer, internal Project Engineer or product Principal, if required • Closed the incident ticket in Service Desk system upon resolution of the technical issue. • Produce incident or Root Cause Analyst (RCA) report, if required. • Generate monthly performance and system utilization reports on managed virtual and physical servers. • Provide tuning, upgrade or patching recommendation in the performance report. • Perform tuning, upgrade or patching service

Company Details

  • Company Name: Zen Computer Systems Sdn Bhd
  • Registration No.: 719211U
  • Address: 4808-1-28, CBD Perdana 2, Persiaran Flora, Cyber 12,
  • Postcode: 63000, CYBERJAYA
  • State: Selangor
  • Tel: 0386862268
  • Fax:
  • Email: [email protected]
  • Web Site: http://www.zen.com.my
  • Contact Person: Jessie Chong

Requirements

  • Position Level: Junior Executive
  • Specialization: IT - Network / System / Database
  • Industry Type: Information Technology & Computing
  • Vacancies: 1
  • Closing Date: 2022-09-30

How to apply

Email [email protected] directly or call 0386862268 to apply for this job. Announce to them where you saw this posting.

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