•	Monitor and manage the availability of managed virtual and physical servers through Pulseway’s Remote Monitoring and Management (RMM) system.
•	Provide instant technical support on technical issue detected in the Pulseway RMM system.
•	Provide remote diagnostic service to resolve the incident in the soonest time possible and within the agreed Service Level Agreement (SLA).
•	Take ownership of the detected technical incident.
•	Escalate the incident support to internal 1st level Support Engineer, internal Project Engineer or product Principal, if required
•	Closed the incident ticket in Service Desk system upon resolution of the technical issue.
•	Produce incident or Root Cause Analyst (RCA) report, if required.
•	Generate monthly performance and system utilization reports on managed virtual and physical servers.
•	Provide tuning, upgrade or patching recommendation in the performance report.
•	Perform tuning, upgrade or patching service
- Company Name: Zen Computer Systems Sdn Bhd
- Registration No.: 719211U
- Address: 4808-1-28, CBD Perdana 2, Persiaran Flora, Cyber 12,
- Postcode: 63000, CYBERJAYA
- State: Selangor
- Tel: 0386862268
- Email: [email protected]
- Web Site: http://www.zen.com.my
- Contact Person: Jessie Chong
- Position Level: Junior Executive
- Specialization: IT - Network / System / Database
- Industry Type: Information Technology & Computing
- Vacancies: 1
- Closing Date: 2022-09-30
How to apply
Email [email protected] directly or call 0386862268 to apply for this job. Announce to them where you saw this posting.