Job Details
1. Manage and supervise the personnel and daily operations of frontline (Help Desk) and second-line (technical support) teams. 2. Ensure that service availability and performance meet customer requirements. 3. Promptly handle and resolve service issues. 4. Be responsible for monitoring and reporting on service status, as well as formulating and compiling monthly service reports. 5. Assist in developing and improving service processes. 6. Take charge of calculating project revenue and costs. 7. Lead the proposal, planning, and service migration work during the implementation of new service offerings.
Company Details
- Company Name: Advange
- Registration No.: CPO180920246384
- Address: NO. 2, JALAN ADDA 6/9, TAMAN ADDA, 81100 JOHOR BAHRU JOHOR MALAYSIA
- Postcode: 81100, Johor Bahru
- State: Johor
- Tel: 01126668726
- Fax:
- Email: [email protected]
- Web Site:
- Contact Person: emma zheng
Requirements
- Position Level: Manager
- Specialization: IT - Software
- Industry Type: Information Technology & Computing
- Vacancies: 1
- Closing Date: 2024-11-30
How to apply
Email [email protected] directly or call 01126668726 to apply for this job. Announce to them where you saw this posting.