Job Details
• First level general support pre-sales and post-sales, telephone, email and digital platforms to company's customers and partners • Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer's support needs • Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates • Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery • Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints • Support and resolve customer logistic product quality/returns and commercial issues • Proactively follow up on all commitments and customer details • Strong Collaboration with Marketing on new product launches • Ongoing proactive research and learning abou
Company Details
- Company Name: Ingenious Job
- Registration No.: 200601006305
- Address: Bandar Puteri, 47100 Puchong, Selangor
- Postcode: 47100, Puchong
- State: Selangor
- Tel: 0102511922
- Fax:
- Email: [email protected]
- Web Site: https://www.ingeniousjob.com/cgi/main.php?p=&layou
- Contact Person: Sylvie Law
Requirements
- Position Level: Junior Executive
- Specialization: Operational Support - Office
- Industry Type: Engineering
- Vacancies: 2
- Closing Date: 2025-03-31
How to apply
Email [email protected] directly or call 0102511922 to apply for this job. Announce to them where you saw this posting.