Job Details
Job Summary: The Helpdesk Operations role will be responsible for ensuring smooth operations of technical helpdesk services, handling complex incidents and providing support to the customers. This incumbent is also responsible for delivery exceptional customer service and effectively resolving technical issues. Key Responsibilities: Daily usage of Helpdesk ticketing system (Zendesk), ensuring efficient ticket routing, prioritization, resolution, in line with required service level agreement. Provide customer assistance through a variety of channels – email, webform and webchat. Ensure that the customers’ issues are resolves effectively. Analyse trends, identify root causes of recurring issues, and work with internal teams to develop proactive solutions that minimize future occurrences. Establish, maintain and review key performance indicators (KPIs) to measure team performance, service quality, and customer satisfaction to ensure they are aligned with
Company Details
- Company Name: Agridence Pte Ltd
- Registration No.: 201829631M
- Address: 169B Telok Ayer St, Level 4, Singapore 068620
- Postcode: 06862, Singapore
- State: Singapore
- Tel: +6582183757
- Fax:
- Email: [email protected]
- Web Site:
- Contact Person: Jenna Chua
Requirements
- Position Level: Senior Executive
- Specialization: Customer Service
- Industry Type: Information Technology & Computing
- Vacancies: 1
- Closing Date: 2025-05-31
How to apply
Email [email protected] directly or call +6582183757 to apply for this job. Announce to them where you saw this posting.