Job Details
Key Responsibilities: Logistics / Warehouse Coordination: Work closely with warehouse and transport teams for delivery scheduling & dispatch. Coordinate with drivers/dispatchers to track shipments and provide updates. Assist in route planning & vehicle assignment to optimize schedules. Ensure accurate documentation (invoices, delivery notes, transport records). Customer Service & Coordination: Serve as the first point of contact for customer shipment inquiries & service issues. Provide timely updates on shipment status, delays, and delivery timelines. Handle customer complaints and coordinate with internal teams for resolution. Maintain strong relationships with stakeholders through professional service. Proactively communicate disruptions or schedule changes. Suggest improvements based on recurring customer concerns. Documentation & Reporting: Maintain accurate records of interactions & issue resolutions. Prepare daily/weekly/monthly report
Company Details
- Company Name: Job Agency Synergy Staffing (Recruitment Partner for Schenker Logistics (Malaysia) Sdn Bhd )
- Registration No.: 1046550A
- Address: Lorong Perusahaan Utama 3, Kawasan Perindustrian Prai Fasa 4, Penang
- Postcode: 14000, Bukit Mertajam
- State: Penang
- Tel: 01135882307
- Fax:
- Email: [email protected]
- Web Site: https://www.synergystaffing.my/home
- Contact Person: Mrs. Norzila
Requirements
- Position Level: Junior Executive
- Specialization: Customer Service
- Industry Type: Transportation & Logistics
- Vacancies: 1
- Closing Date: 2025-10-31
How to apply
Email [email protected] directly or call 01135882307 to apply for this job. Announce to them where you saw this posting.