Job Details
Key Responsibilities Marketplace & Website Operations (Approx. 20% of time) - Maintain and update product listings across SiteGiant-integrated platforms (Shopee, Lazada, TikTok Shop, Zalora, Shopify). - Ensure product details, photos, and prices remain accurate and aligned with the merchandiser’s direction. - Upload new arrivals, adjust campaign tags, and implement basic promotional changes as directed. Customer Service & Brand Experience (Approx. 70% of time) - Handle all customer enquiries across Instagram, Facebook, WhatsApp, and all marketplaces promptly and professionally. - Manage pre-sales and post-sales communication (order tracking, returns, exchanges, feedback). - Maintain a warm, solution-oriented, and brand-consistent tone in every reply. - Track common questions or issues and propose improvements to enhance the online shopping experience. Order Fulfillment & Coordination (Approx. 10% of time) - Coordinate wit
Company Details
- Company Name: MNML SDN BHD
- Registration No.: 1419202P
- Address: No.29-C Tingkat 1, Jalan 21/17, Sea Park
- Postcode: 46300, PETALING JAYA
- State: Selangor
- Tel: 0132897396
- Fax:
- Email: [email protected]
- Web Site:
- Contact Person: ELIZABETH TAN
Requirements
- Position Level: Junior Executive
- Specialization: Customer Service
- Industry Type: Retail
- Vacancies: 1
- Closing Date: 2026-01-31
How to apply
Email [email protected] directly or call 0132897396 to apply for this job. Announce to them where you saw this posting.