Job Details
Role Purpose: Support daily gym operations. Deliver fast, clear, and helpful service to members. Key Responsibilities: 1. Member Inquiry Management Greet members and guests at the front desk Respond to walk-in, phone, and online inquiries Resolve complaints or escalate to Club Manager Maintain accurate member records in the system 2. Gym Operations Handling Open and close the club on time Ensure gym floor, lockers, and reception are clean and safe Monitor access control and enforce club rules Coordinate with maintenance and cleaning teams Key Performance Indicators (KPIs): Response time to member inquiries Member satisfaction score (via feedback or surveys) Accuracy of member data entry Cleanliness and readiness of gym facilities Timeliness and quality of daily opening/closing procedures Requirements: Minimum SPM or equivalent 1 year of customer service experience preferred Able to work shifts, weekends,
Company Details
- Company Name: Fitness First, AEON Klang Bukit Tinggi
- Registration No.:
- Address: Jalan Persiaran Batu Nilam 1/KS6, Klang, 41200 Bandar Bukit Tinggi 2, Selangor
- Postcode: 41200, Klang, Bukit Tinggi
- State: Selangor
- Tel: 0124610002
- Fax:
- Email: [email protected]
- Web Site:
- Contact Person: Melvin
Requirements
- Position Level: Non Executive
- Specialization: Helpdesk / Frontdesk
- Industry Type: Sports
- Vacancies: 1
- Closing Date: 2025-11-16
How to apply
Email [email protected] directly or call 0124610002 to apply for this job. Announce to them where you saw this posting.