Job Details
1. Ability to answer customers' calls and respond to any types of customer's interaction channels in a professional manner, using the techniques in our training. 2. Ability to response to customers' enquiries and complaints on any types of interaction channels such as mobile app, email, social media and chat. 3. Ability to search for information related to any given task using our online knowledge base system and providing our customers' with accurate product information. 4. Passionate to serve our customers with great service and keeping them happy, to ensure all customers' interactions are updated via our Customer Relationship Management system so that all service request is promptly responded within SLA. 5. To ensure that all actions taken when handling customer’s enquiry and complaints, are in compliance with the company’s Standard Operating Procedures and Policies, and to escalate to Team Leaders for advice in exceptional cases. 6. Ability to complete all a
Company Details
- Company Name: YTL Communications Sdn Bhd
- Registration No.: 200701035605
- Address: 18th Floor, Menara YTL, 205, Jalan Bukit Bintang
- Postcode: 55100, Kuala Lumpur
- State: Wilayah Persekutuan
- Tel: 0187009758
- Fax:
- Email: [email protected]
- Web Site:
- Contact Person: Ms. Subashini
Requirements
- Position Level: Non Executive
- Specialization: Customer Service
- Industry Type: Telecommunication
- Vacancies: 20
- Closing Date: 2025-12-30
How to apply
Email [email protected] directly or call 0187009758 to apply for this job. Announce to them where you saw this posting.