Job Details
Key Responsibilities 1. Customer Support & Daily Interaction Handle customer inquiries through WhatsApp, phone calls, email, and support tickets. Provide first-level troubleshooting for system issues and guide users step-by-step. Record issues clearly and escalate to technical team when needed. Follow up consistently until issues are resolved. 2. ERP Functional Support Understand ERP modules (Sales, Purchase, Inventory, Manufacturing, Accounting Basics). Assist clients in using the system properly based on their business flow. Identify user mistakes, system bugs, or missing training. Perform simple system checks (data verification, wrong posting, missing configuration). 3. Training & Onboarding Conduct online training sessions for new users. Prepare training materials, user guides, SOP documentation. Guide customers during onboarding phase and ensure smooth handover to operations. 4. Fe
Company Details
- Company Name: Total Business Solutions Sdn Bhd
- Registration No.: 199401062339
- Address: 12A, Jalan Gaya 1
- Postcode: 81800, Ulu Tiram
- State: Johor
- Tel: 0167150127
- Fax:
- Email: [email protected]
- Web Site:
- Contact Person: Teo Yi Rui
Requirements
- Position Level: Junior Executive
- Specialization: Customer Service
- Industry Type: Information Technology & Computing
- Vacancies: 2
- Closing Date: 2025-12-12
How to apply
Email [email protected] directly or call 0167150127 to apply for this job. Announce to them where you saw this posting.