Customer Service Officer

PenangFull-TimeDisclosed Upon Interview

Job Details

• Interact with customers – shipment arrangement for Air, Sea & Land (Inbound & Outbound). • Maintaining strong relationships with suppliers (airlines, trucking companies and others). • Solve customer and carrier problems / other issues. • Provide shipment quotes for customers and set up shipments as required by customers. • Ensure smooth and timely freight process flow. • Ensure accurate and timely data entry into the operating system. • Track and trace shipments as required. • Utilize Process Workflows on daily basis. • Ensure timely movement and delivery of freight to customers. • Ensure documents are timely sent to customer or broker for customs purposes. • Ensure accurate and timely client invoicing. • Ensure all customers' standard operating procedures are followed and updated. • Communications - timely responses to emails etc. (internal and external).

Company Details

  • Company Name: INTERGATEWAY FREIGHT SDN BHD
  • Registration No.: 1172310-V
  • Address: NO.31-2, JALAN GEMAS
  • Postcode: 10460, GEORGETOWN
  • State: Penang
  • Tel: 042805886
  • Fax: 042805887
  • Email: [email protected]
  • Web Site: https://igfreight.com/
  • Contact Person: Janice

Requirements

  • Position Level: Non Executive
  • Specialization: Customer Service
  • Industry Type: Shipping
  • Vacancies: 2
  • Closing Date: 2026-06-15

How to apply

Email [email protected] directly or call 042805886 to apply for this job. Announce to them where you saw this posting.

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