Job Details
1) Manage large amounts of incoming and outgoing calls/messages and emails 2) Identify and assess customers’ needs to achieve satisfaction 3) Build sustainable relationships and trust with customer accounts through open and interactive communication 4) Provide accurate, valid and complete information by using the right methods/tools 5) Meet personal/customer service team service targets and interaction handling quotas 6) Handle customer feedback, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 7) Keep records of customer interactions, process customer accounts and file documents 8) Follow communication procedures, guidelines and policies 9) Take the extra mile to engage customers
Company Details
- Company Name: Y TRAVEL SDN BHD
- Registration No.:
- Address: Kenwingston Square Centre
- Postcode: 63000, CYBERJAYA
- State: Selangor
- Tel: 0177891028
- Fax:
- Email: [email protected]
- Web Site:
- Contact Person: Y TRAVEL
Requirements
- Position Level: Non Executive
- Specialization: Customer Service
- Industry Type: Tourism
- Vacancies: 5
- Closing Date: 2026-08-31
How to apply
Email [email protected] directly or call 0177891028 to apply for this job. Announce to them where you saw this posting.