Job Details
Key Responsibilities: The following are some of the key responsibilities area of your role as Technical Support: • Develop and maintain processes and procedures; create documentation; deliver technical training and support to clients. • Ensure the ticketing and documentation process for all support incidents is adhered to. • Facilitate and synchronize the new release functionality (inclusive of testing). • Drive root cause analyses to improve operational performance. • Knowledge of computer hardware, software, local and wide area network systems. • Knowledge of client/server network protocols and Internet/Intranet applications. • Ability to diagnose server and network problems expeditiously. • Experience in IT Support (preferably second and third level support). • Experience in an IT Service Delivery environment. • Other duties as may be assigned. • For Technical Support Lead, these are the additional key
Company Details
- Company Name: AtQuest Solutions Sdn Bhd
- Registration No.: 582886-D
- Address: Unit 901A, Level 9, Tower A, Uptown 5, No. 5, Jalan SS21/39, Damansara Uptown,
- Postcode: 47400, Petaling Jaya
- State: Selangor
- Tel: 0172829899
- Fax:
- Email: [email protected]
- Web Site: https://www.atquest.com/
- Contact Person: Lee Suke Ching
Requirements
- Position Level: Senior Executive
- Specialization: IT - Network / System / Database
- Industry Type: Information Technology & Computing
- Vacancies: 5
- Closing Date: 2026-10-31
How to apply
Email [email protected] directly or call 0172829899 to apply for this job. Announce to them where you saw this posting.